Many companies who offer providers RCM solutions fail to mention that there will be a wealth of frustrations and complications that come with their partnership. Whether it be a lack of communication, a lack of resources, or a customer service team that is not equipped to help you, finding a quality RCM services vendor can be difficult.
Patient Engagement refers to the level at which a patient is involved in their personal health, how they engage their providers on a day-to-day basis, and how much a patient values their health compared to patients who carry a more hands-off approach.
Collecting outstanding balances has become increasingly difficult in recent years, and doesn't show many signs of getting easier. According to MGMA, far too many practices are failing to address patient balances. On average:
“DENIALS” might be the worst seven-letter word in Practice Management: They cost you hard-earned revenue and, the longer they fester, your chances of recovering even a fraction of their value continues to drop.
Don’t let its mild presentation fool you: While it might not look as exciting as its fellow dashboard widgets, the Charge Exception Aging widget delivers some serious energy to your practice!
In some ways, collecting payments from patients can be much more complicated than collecting it from insurers, a problem that’s increasing with the proliferation of high deductible health plans (HDHPs). The first half of the year is always the toughest for out-of-pocket payments, as patients chip away at their deductibles before they can begin claiming the full benefits of their health plans.
Your Billers’ effectiveness is critical to your practice’s health, but tracking their productivity – and, more critically, the specific activities they’ve performed – oftentimes requires managers to request status updates, review long email strings, or sort through scattered notes.
In today’s highly-competitive / high-volume environment, healthcare providers need to fill open time slots with new appointments to avoid missed revenue opportunities. At the same time, they must be sure not to overbook, which leads to longer wait times, strained staff, and dissatisfied patients.
When your practice experiences changes in appointment trends, balancing resources and ensuring consistent revenue flow can become very difficult to manage. Matters are made worse if you lack an efficient way to access and analyze the data that allows you identify appointment dynamics.
Although it’s among the most critical of healthcare office metrics, many practices find accessing trending information on provider payments to be difficult and time-consuming. Not anymore, with the all-new Provider Payments widget, conveniently located in AllMeds PM’s expanding library of dashboard report tools.
For today’s busy practices, obtaining clear and concise reports regarding provider charges can be a challenge. Too often, practices find themselves piecing together data or running multiple reports just to get a full picture of trends in their providers’ charges!
Electronic health records (EHR) are more rule than exception at this point, but not all systems are created equally. Specialty practices that aren't circumspect in their evaluation of EHR risk embarking on an expensive, time-consuming and disruptive implementation process that won't necessarily yield the desired outcome.
As long as insurers account for the lion's share of medical specialists' revenue, medical billing and coding will be essential to a high-functioning practice. Every year, American specialty practices lose millions, if not billions, of dollars to poor billing and coding practices that lead to denied claims.
Evolving patient expectations, shifting payer models and an ever-changing regulatory landscape: These are just a few of the complications facing the "business" of healthcare. But among the litany of challenges, there's also significant opportunity, particularly in the form of data.
We're living in an age when robots can help guide surgeons' medical instruments to achieve a 21 percent reduction in the length of a hospital stay1, and it's all thanks to artificial intelligence. Advanced algorithms can analyze pre-op and real-time operating metrics to help surgeons make better decisions in the OR, according to VentureBeat.
The underlying premise of enhancing patient engagement is fairly simple: If you improve patients' participation in their own healthcare, you can work together toward facilitating better outcomes. After all, healthcare isn't merely what happens each time a patient walks into a clinic. It's most effective when seen as an ongoing daily practice that requires vigilance, low-cost preventative medical interventions and cooperation between doctor and patient.
Everyone hates high-deductible season – patients, physicians, front-office staff, etc. But every year it comes without fail and brings with it a slew of revenue challenges.
When health plan deductibles reset each January, patient payment responsibilities increase. This leaves practices scrambling to collect revenue from their patients and, in many cases, patients scrambling to pay off practices.
As patient payment obligations increase, many practices face a new reimbursement challenge: collecting an increasing share of revenue from patients in a timely manner. Since 2009, the number of workers registering for high-deductible health plans has increased by 22 percent, according to the Kaiser Family Foundation. Average overall deductibles have also increased since 2016, according to Employee Benefits News...
Healthcare information technology has come a long way, and its progress shows no signs of petering out. But this raises the question: What is the next big trend in digital care?
All signs seem to point toward Patient Engagement...
One of the most challenging aspects of modern healthcare is delivering care at a predictable cost to the patient. Especially with today’s ascendency of high deductible plans, patients need to know how much money they'll owe on their co-pays and deductibles as soon as possible and, ideally, before care is ever administered...
Recent months have seen an alarming increase in the number of worldwide reports regarding malware of all types. These reports aren’t limited to major IT security firms, like Trend Micro, Norton Security, and McAfee. Indeed, our own Customer Service and Engineering teams have worked with many AllMeds customers in the last several weeks, who have been victimized by ransomware and phishing attacks that have severely impacted their ability to serve patients and conduct routine business matters.
There's no way around it. An electronic health record (EHR) implementation demands time, effort and money. But, that doesn't stop practices from implementing them – after all, proficient use of EHR has been required by every “meaningful” federal health IT program since 2010. However, it does stop some practices from investing in critical EHR training for staff during implementation, and that can be problematic.
Everyone loves to hate prior authorization. Patients resent it because it can stand between them receiving quality care quickly and on their terms. Physicians tire of it because they have to justify treatment and medication to insurers, which often involves sitting on hold when they could be helping other patients...
Poor revenue cycle management (RCM) can be insidious. Like "death by a thousand cuts" or the fabled "frog in a boiling pot" syndrome, lost revenue opportunities oftentimes don’t manifest all at once. They accumulate over the course of months or even years, until practices begin to wonder why it's becoming so difficult to maintain a desirable bottom line...
Healthcare providers have had to comply with the Health Insurance Portability and Accountability Act (HIPAA) since 1996; however, changes over the years in both the law and in healthcare’s operational environment have transformed what it really means to be HIPAA-compliant. For example, the initial, primary purpose of HIPAA was to ensure that health insurance coverage continued when an employee lost his or her job, according to Carnegie Mellon...
In recent years, specialty practices have shifted from reactive healthcare, toward more preventative medicine as a means to treat patients more effectively, and at lower costs. This trend is especially apparent in value-based care (VBC) and accountable care organizations (ACOs). The theory is sound: Why wait for patients to come to you with a serious problem when you can take proactive measures...
At a high level, three parties are involved in medical revenue cycle management (RCM):
Change can be scary – especially when it involves adjusting the workflows your practice has become so accustomed to in order to support a more patient-centric practice. But, high-deductible health plans and value-based care respectively inflate patient payment obligations and prioritize patient satisfaction rates.
For Specialty Practices, the road to revenue is oftentimes a drawn-out slog, due to the complexities of today’s difficult medical reimbursement cycle. Specialty practices can alleviate many of those challenges by better understanding some of the key risks tied to their revenue processes, and identifying new ways to manage them more effectively.
While payments from patients occupy an increasingly large share of specialty practice revenues these days, insurers still represent the most substantial source of their revenue. So while revenue cycle management (RCM) is the heart of a practice's financial performance, medical coding is the lifeblood.
Denied claims cost hospitals alone up to $262 billion annually and experts say the situation for independent practices is likely just as bad. Yet a recent study by MGMA suggests that more than 65 percent of denied claims are never followed up on. This means that many practices are accumulating entire cabinets full of unaddressed rejections and denials.
In theory, practice software solutions like practice managers (PM) and electronic health records (EHR) are supposed to provide whole-office perspective as centralized data repositories. The more data you have at your fingertips, the more insight you can achieve pertaining to the financial health...
The defining feature of effective billing and collections, or “revenue cycle management”, is the alignment of clinical and operational workflows to optimize every phase of the revenue cycle, from beginning to end. This has historically been easier said than done because of the many steps involved in ensuring timely payment and reimbursement, including...
Love them or hate them, high deductible healthcare plans (HDHP) show no signs of going away. According to the Kaiser Family Foundation, the number of workers subscribing to HDHPs has increased by 22 percent since 2009, with about half of all U.S. employees purchasing them today.
There might be something to love about value-based care (VBC). Studies have suggested that it can simultaneously cut back on healthcare costs while also boosting overall patient engagement and improving outcomes. By most measures, that's a win-win-win.
Nevertheless, the majority of practices are unprepared for a value-based reimbursement model, according to a Black Book study. In fact, nearly 70 percent of practices intend to seek the help of a third-party consultant...
Before there was electronic health record (EHR) systems, there was practice manager (PM) software. Medical practitioners deployed PM solutions to simplify the operational aspects of their practice, and for a long time, that’s what this software did.
In recent years, though, federal incentive programs spurred a tremendously higher adoption rate for EHRs. As a result, the capabilities of many practices’ EHRs have outpaced those of their PMs....
Financial viability is one thing, but specialty practices that efficiently utilize front-office resources can do more than just maintain financial health: they can thrive. But first, they need to overcome some of the core billing and collection challenges inhibiting cash flow in today's healthcare climate.
A proficient medical billing collection process can drastically reduce time between services offered and payment. Conversely, though, inefficiencies in the collection process can increase overhead as the front desk attempts to chase down delayed payments, retroactively encourage customers to cover the cost of rejected claims, or process reimbursements to patients as a result of over collecting.
Revenue cycle performance is arguably the most important indicator of a specialty practice's health. This has become apparent as more healthcare providers invest in new RCM resources. Case in point, the market for RCM solutions and services is projected to exceed $90 billion by 2022, up from $51 billion in 2017, according to Research and Markets.
A recent survey found that EHRs tailored to function in specialty settings continue to rank highest in specialty physician satisfaction. The study also found that EHRs that include robust coding tools, as well as tight integration with practice management solutions and billing and collections services will most likely continue to see the highest satisfaction rates in 2018.
The concept of Value-Based Healthcare (VBC) has only recently entered America’s larger awareness and, for patients, at least, it seems to be delivering improvements. According to research by Humana, total healthcare costs for patients on VBC plans are 15 percent lower than for patients on a fee-for-service (FFS) model. Furthermore, patients on VBC plans were more likely to have access to preventative care.
Every year, the American health care system loses $150 billion to missed appointments. According to Health Management Technology, this equates to approximately $200 in lost revenue per patient no-show.
There’s good news on the horizon for Medicare providers. Providers who qualify for Medicare Access and CHIP Reauthorization Act (MACRA) may have the opportunity to receive an incentive in the form of greater Medicare reimbursements if they are able to demonstrate high-quality care for patients.