Proper training can significantly improve the outcome of an EHR implementation.There's no way around it. An electronic health record (EHR) implementation demands time, effort and money. But, that doesn't stop practices from implementing them – after all, proficient use of EHR has been required by every “meaningful” federal health IT program since 2010. However, it does stop some practices from investing in critical EHR training for staff during implementation, and that can be problematic.

EHRs have come a long way since 2014. Specialty practices realized soon after the Meaningful Use incentives that they needed systems tailored to their unique requirements. In 2016, a Black Book survey revealed that 86 percent of specialty medical practices recognized EHRs that were tailored for their unique environments as a significant advantage and, in many cases, a necessity to making the technology work efficiently and effectively in their practice.  Black Book’s report went on to observe that “purchasing a specialty-driven system was the most effectual path to resolve ultra-specific functions, quality reporting needs, and produce reimbursement support.”

These specialty solutions provide a more solid foundation for success by streamlining a substantial portion of the upfront implementation process by providing the right clinical libraries and associated content and specialty functions required by specialty practices. Still, even the specialty nature of such solutions don’t entirely negate the reality that just about any solution’s success is largely dependent on the continued, proficient use of its technology by its users, once it’s installed. Indeed, study after study has found that healthy practices fully dedicate themselves to their long-term EHR success long before they document the first patient’s visit with the new technology. And, properly training employees is a hugely cost-effective way to maximize EHR's long-term value after implementation.

Training Is a Form of EHR Optimization

Proper EHR training is crucial on several levels:

  • It lets you take on a full patient load much earlier in the implementation than would otherwise be possible.
  • It encourages staff to use the system as intended and reduces user friction.
  • It helps you identify staff members who use technology effectively and those who struggle with computer-based competency. "Super users" can help you identify and standardize the most effective EHR practices across the practice to encourage effective use by all employees.
  • It enhances your personnel's ability to maximize the value of your investment.
  • It ultimately improves the chances of long-term satisfaction with your EHR implementation, which lessens the likelihood of yet another replacement a few years down the road.

This sounds great in theory; however, it only works in practice when adequate EHR training is actually supplied. There are two reasons why this often isn't the case:

  1. Practices treat EHR training like an afterthought and choose to cut it from the implementation phase, in a misguided cost-saving effort.
  2. The vendor simply doesn't offer adequate training as part of its implementation process.

Crucially, the fallout from that lack of training is not always evident. If users don't fully understand the functionality and usability of their EHR, they might assume the tool lacks certain capabilities or is not intuitive when, in reality, they just haven't been properly trained on how to use certain functions or to simplify the user experience for their needs.

What to Look for in EHR Training

EHR training should never be "one size fits all." Every practice has a slightly different set of workflows based on medical specialty, staff availabilities, existing technologies and other factors. That's why at AllMeds, we make sure we fully understand a practice's workflow before making training recommendations.

Each AllMeds practice is assigned a dedicated Client Manager, who leverages real-world, practice experience and acts as the primary point of contact on Day 1, after implementation. He or she works closely with the office manager or administrator as well as each individual physician to deliver EHR training that's efficient and of real-world use. This training can be delivered in multiple formats – on-site, online and with self-paced training resources such as documentation, release notes, webinars, training videos and more.

We also provide super-user training, which equips select staff members with the highest level of training, so that they can assist other team members, as needed.  Having super-users also helps practices pass on EHR knowledge in cases of staff turnover. These highly-trained users can ensure that best practices don't diminish over time and that standards for EHR usage remain consistent.

The goal of any EHR implementation should be to improve the accuracy of patient documentation and streamline the critical processes that branch out of each clinical encounter. At AllMeds, we believe training is crucial to achieving this goal and to having lasting success with an EHR implementation.

For information about our EHR training services visit our Training Services page. Alternatively, you can contact us directly to learn more or ask specific questions.

AllMeds EHR PM RCM

Proper training can significantly improve the outcome of an EHR implementation.

AllMeds Specialty Practice Services

Proper training can significantly improve the outcome of an EHR implementation.

AllMeds Specialty Practice Services

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AllMeds EHR PM RCM

Proper training can significantly improve the outcome of an EHR implementation.

AllMeds Specialty Practice Services

Proper training can significantly improve the outcome of an EHR implementation.

AllMeds Specialty Practice Services