EHRs have come a long way since 2014. Specialty practices realized soon after the Meaningful Use incentives that they needed systems tailored to their unique requirements. In 2016, a Black Book survey revealed that 86 percent of specialty medical practices recognized EHRs that were tailored for their unique environments as a significant advantage and, in many cases, a necessity to making the technology work efficiently and effectively in their practice. Black Book’s report went on to observe that “purchasing a specialty-driven system was the most effectual path to resolve ultra-specific functions, quality reporting needs, and produce reimbursement support.”
These specialty solutions provide a more solid foundation for success by streamlining a substantial portion of the upfront implementation process by providing the right clinical libraries and associated content and specialty functions required by specialty practices. Still, even the specialty nature of such solutions don’t entirely negate the reality that just about any solution’s success is largely dependent on the continued, proficient use of its technology by its users, once it’s installed. Indeed, study after study has found that healthy practices fully dedicate themselves to their long-term EHR success long before they document the first patient’s visit with the new technology. And, properly training employees is a hugely cost-effective way to maximize EHR's long-term value after implementation.
Proper EHR training is crucial on several levels:
This sounds great in theory; however, it only works in practice when adequate EHR training is actually supplied. There are two reasons why this often isn't the case:
Crucially, the fallout from that lack of training is not always evident. If users don't fully understand the functionality and usability of their EHR, they might assume the tool lacks certain capabilities or is not intuitive when, in reality, they just haven't been properly trained on how to use certain functions or to simplify the user experience for their needs.
EHR training should never be "one size fits all." Every practice has a slightly different set of workflows based on medical specialty, staff availabilities, existing technologies and other factors. That's why at AllMeds, we make sure we fully understand a practice's workflow before making training recommendations.
Each AllMeds practice is assigned a dedicated Client Manager, who leverages real-world, practice experience and acts as the primary point of contact on Day 1, after implementation. He or she works closely with the office manager or administrator as well as each individual physician to deliver EHR training that's efficient and of real-world use. This training can be delivered in multiple formats – on-site, online and with self-paced training resources such as documentation, release notes, webinars, training videos and more.
We also provide super-user training, which equips select staff members with the highest level of training, so that they can assist other team members, as needed. Having super-users also helps practices pass on EHR knowledge in cases of staff turnover. These highly-trained users can ensure that best practices don't diminish over time and that standards for EHR usage remain consistent.
The goal of any EHR implementation should be to improve the accuracy of patient documentation and streamline the critical processes that branch out of each clinical encounter. At AllMeds, we believe training is crucial to achieving this goal and to having lasting success with an EHR implementation.